Repair Services

Depot Maintenance
A Maintenance Agreement provides repair service for periods of one, two, or three years and covers all parts and labor used to repair the units covered by the contract. Our standard agreement covers service that is necessary as a result of normal wear and tear, but we also offer "bumper to bumper" contracts that provide coverage for almost any damage. Maintenance Agreement premiums are due annually in advance. All equipment must be in good working condition prior to being placed on a BarcodeSource Maintenance Agreement. 

Spare Pool Program
A pool of spare units (provided either by you or us) is maintained by BarcodeSource in conjunction with a Maintenance Agreement. We dispatch replacement units upon request direct to the end customer location. Spare pool size and program cost depend on the number of units under maintenance, number of locations, model of unit, user environment, and other factors. For more information please call us at 800-545-2442 to discuss your specific requirements.

Flat Rate Repair
Units are repaired for published flat rate amounts; BarcodeSource has two flat rate categories for scanners and portable data terminals: major and minor. A rapid, yet comprehensive evaluation of each unit occurs on the day of receipt by specially trained Senior BarcodeSource Technicians or Repair Team Leaders in order to assign the flat rate repair category. A purchase order number may be provided online at the time you request a repair authorization to ensure fastest repair service.

Time & Materials Repair (T&M)
Specially trained BarcodeSource senior technicians evaluate your units on the day of receipt at our Service Center and we notify you automatically (on the same day) via our Repair Engine™ Service Management Portal system that an online estimate is available for approval. Normal turnaround time is 2 to 4 days from approval date.